The Electronic Government initiative in Malaysia was launched to lead the country into the Information Age. It has improved both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
The vision of Electronic Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people of Malaysia, enabling the government to become more responsive to the needs of its citizens.
The 7 pilot projects of the Electronic Government Flagship Application are as follows;
Project Monitoring System (PMS)
Human Resource Management Information System (HRMIS)
Generic Office Environment (GOE)
Electronic Procurement (EP)
Electronic Services (E-Services)
Electronic Labour Exchange (ELX)
E-Syariah
Project Monitoring System (PMS) is led by the Implementation and Co-ordination Unit (ICU) as one of the e-government projects that create a mechanism to monitor project implementation throughout various government agencies and statutory bodies i.e. from project application to approval to implementation, mid-term review and completion. PMS would also provide a platform for exchanging ideas and demonstrating best practices in project implementation. The PMS is designed to provide a mechanism for monitoring the implementation of government projects.
The introduction of Human Resource Management Information System (HRMIS) as an e-government project will provide a single interface for government employees to perform human resource functions effectively and efficiently (Yusoff, 2002). The objective of HRMIS is not just for record keeping but also to provide transactional functions such as leave applications, loan processing, competency management, recruitment, and selection of employees. The HRMIS project is anchored by the Public Service Department (PSD). The project started in 1999 and all modules have been completed in September 2006.
The aim of Generic Office Environment (GOE) is to introduce a fully Integrated, distributed and scalable office environment that leverages use of multimedia information technology. This will enable efficient communication, allowing collaboration across all workers, and ensuring right information reaching the right people in a timely manner The GOE project consists of modules namely Enterprise-wide Information Management System (EIMS), Enterprise-wide Communication Management System and Enterprise-Wide Collaboration Management System The EIMS provides a universal interface for users to manage, find, retrieve and compose the information that they need in their day-to-day operations Via the Communication and Collaboration Management Systems.
The electronic procurement system, better known as ePerolehan, streamlines government procurement activities and improves the quality of service it provides. ePerolehan converts traditional procurement processes in the Government machinery to electronic procurement on the Internet and can be accessed at http://www.eperolehan.com.my/m.my.
The next e-government project is Electronic Services (eServices). This project is a pilot project that allows citizens of Malaysia to engage in transactions with government and utilities payments such as telephone and electricity bill, police summons, Road and Transport Department (RTD) services. The eServices can be accessed through three websites, namely
http://www.eservices.com.my/; http://www.rilek.com.my/; and http://www.myeg.com.my/.
The main objective of Electronic Labour Exchange (ELX) is to improve the mobilization of human resources and optimize work force utilization through systematic matching of job seekers to job vacancies. For example, the ELX project initially started in November 2000 and until April 2007 about 405,530 job seekers and 62,255 employers were registered. Out of total 898,856 vacancies posted, 877,052 jobs were matched with suitable candidates.
The main objective of implementing E-Syariah is to improve the quality of service in Syariah courts. This will eventually enhance the Islamic Affairs Department's effectiveness through better monitoring and co-ordination of its agencies and thus improve the management of its 102 Syariah courts. The E-Syariah application consists of Syariah Court Case Management System, Office Automation System, ESyariah Portal, Syaree Lawyers Registration System and Library Management System. (eSyariah).
Besides these seven main projects under e-government flagships, several government agencies has taken initiatives to introduced online services for the public projects, aims to increase the ease and efficiency of public service to the people. Among others were Public Services Portal (myGovernment), e-Tanah, e-Consent, e-Filing, e-Local Government (e-PBT), e-Kehakiman, Custom Information System (SMK), Pensions Online Workflow Environment (POWER), and Training Information System (e-SILA).
As the risk of losing information is getting higher in E-Government system and the challenge is even greater compared to paper environment, therefore change and risk management must be in place to ensure information available overtime. NAM needs to develop partnerships and to share recordkeeping responsibilities with the creating agencies.
References:
1. “About MSC Malaysia.” <http://www.msc.com.my/msc/msc.asp>.
2. “e-Government.” <http://www.msc.com.my/rakyat/E-Goverment.html>.
3. “eperolehan .” <http://home.eperolehan.com.my/en/about/overview.aspx>.
4. “e-Services .” <http://www.gov.my/MyGov/BI/Information/SiteMap/>.
5. “E-syariah.” <http://www.esyariah.gov.my/>.
6. “Generic Office Environment.” <http://www.mampu.gov.my/mmampu.php?Lang=01>.
7. “Generic Office Environment.” <http://www.mampu.gov.my/mmampu.php?Lang=01>.
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